Most members remain highly satisfied with CalSTRS customer service
Every year, CalSTRS conducts a survey of active and retired members to assess their satisfaction with CalSTRS’ staff and service. The youngest respondent of the annual survey was 21; the oldest was 101. Among the respondents was an 80-year-old active member.
This is in addition to ongoing surveys taken immediately at the conclusion of contact with CalSTRS representatives, where about 97% of respondents reported high satisfaction with CalSTRS.
The annual survey reflected that most respondents—64%—reported being "satisfied" or "completely satisfied" with CalSTRS.
The survey was emailed to a random sample of 138,753 active and retired members beginning January 11, 2024, and closed on February 12, 2024. There were 3,082 respondents, representing 2,076 active and 1,006 retired members.
By conducting this survey, CalSTRS shows its ongoing commitment to improvement and self-evaluation based on feedback from California’s public school educators.
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Website Accessibility Statement
CalSTRS (the "District") is committed to ensuring that its services are accessible to all
members of the public. As part of this commitment, the District strives to provide an accessible website compatible with
the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the
website are created to allow individuals with vision and other impairments to understand and use the website to the same
degree as someone without disabilities.
If you need any special assistance or accommodations:
Contact our compliance support team via telephone at: (888) 765-1970
Ongoing Compliance Information
Compliance Coordinator
The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance
Coordinator has received training in website accessibility and updates the site in accordance with those best
practices and requirements.
Compliance Procedures
The District is working to ensure all website content complies with the Americans with Disabilities Act
and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues,
the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible
content if found.
Accessible Documents Policy
The District is committed to providing all documents hosted on the website in an accessible format or making accessible
alternatives available.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites that do not have accessible content. This site may
also include documents provided by third parties. While we cannot control the accessibility of content provided by
third parties, we are happy to assist any member of the public with reading and accessing content on our site.
Report a Website Accessibility Issue
We are committed to your ability to access all content, and we will respond to all requests in a timely manner.
If you need assistance or accommodations while accessing content on this website, please contact our Compliance
Coordinator via the form below:
